Terms and Conditions

Acceptance

By accessing pesta.io or using our AI voice agent platform and related services (the “Services”), you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services.

The Services

Pesta provides AI-powered voice agents that answer inbound calls, capture caller information, schedule appointments, and send related notifications on behalf of the businesses that engage us. Availability, features, and supported channels may change.

SMS and text messaging

Consent. By asking for a text during a phone call with Pesta or with one of our client businesses, you agree to receive text messages at the number you provided on that call. Consent to receive texts is not a condition of any purchase.

Message content. Messages confirm what was arranged on your call and provide updates about that appointment. We do not send marketing or promotional messages.

Frequency and cost. Message frequency varies with your activity. Message and data rates may apply. Pesta is not responsible for charges from your mobile carrier.

Opting out. Reply STOP to any message to stop receiving messages. Reply HELP for help, or call the business that arranged your appointment.

Delivery. Message delivery depends on your mobile carrier and is not guaranteed. Carriers are not liable for delayed or undelivered messages.

Plans, trial and billing

Who bills you. Subscriptions are sold and billed by Trap Warranty Inc. d/b/a Pesta, a Delaware corporation. Charges appear on your statement as “PESTA”. Card payments are processed by Stripe.

Plans. Starter is $249 a month and covers one job (leasing, maintenance or front desk) and 100 calls a month. Pro is $495 a month and covers all three jobs and 200 calls a month. White-Glove service is quoted individually. Prices are in US dollars and do not include sales tax, VAT or similar taxes, which are added where they apply. A yearly price may be offered on your Plan and billing page.

What counts as a call. A plan’s calls are the voice and website calls your agent answers. A call that lasts under 20 seconds, and a call that is spam, does not count toward your calls.

Extra calls. Your agent keeps answering when you pass your plan’s calls. Each extra call is $1.50 and is invoiced to you separately; it is not charged to your card automatically. We email you when you reach 80% and 100% of your calls.

The 7-day trial. A new customer can start a 7-day trial of a plan with a card. Nothing is charged when the trial starts. On the day the trial ends, your card is charged the plan’s monthly price, and then every month, unless you cancel first. We email you before the trial ends. Cancel before the trial ends and you pay nothing. A trial is one per customer: we do not give a second trial to the same card, business domain or phone number, including to a customer who cancelled and comes back, who is charged when they subscribe again.

Renewal and cancelling. Your plan renews each month until you cancel. You can cancel at any time on your Plan and billing page; it then ends at the end of the period you have paid for, and we do not refund a period already paid unless the law requires it. After you cancel, remove call forwarding on your business line. We keep your Pesta phone number for 14 days, then give it back, and it cannot be recovered.

Failed payments. If a payment fails, we email you and your card is tried again over the following days. If it still cannot be charged, the plan ends and is treated as cancelled.

Acceptable use

You may not use the Services unlawfully, to harass or defraud, to send unsolicited marketing, to interfere with their operation, or to attempt unauthorized access to any system or account.

Recording and consent

Calls handled by our voice agents may be recorded. Callers are told this at the start of the call. Recording and retention are described in the Privacy Policy.

Intellectual property

The Services, including prompts, models, software, and branding, are owned by Pesta or its licensors. Nothing in these Terms transfers ownership.

Disclaimers

The Services are provided “as is” and “as available”, without warranties of any kind to the fullest extent the law allows. We do not warrant uninterrupted or error-free operation, nor the accuracy of any information captured during a call.

Limitation of liability

To the fullest extent permitted by law, Pesta is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or lost data. Our total liability for any claim relating to the Services will not exceed the amounts paid to Pesta for the Services in the three months before the claim.

Changes

We may update these Terms. Material changes will be reflected in the Effective Date above, and continued use of the Services after that date means you accept them.

Governing law

These Terms are governed by the laws of the State of California, without regard to its conflict of law rules.

Contact

Trap Warranty Inc. d/b/a Pesta
Email: info@pesta.io